REFUND POLICY
Refund Policy
We believe in delivering quality work and ensuring client satisfaction. If we can't meet your expectations, you're entitled to a refund.
Thank you for choosing Witsali. Your satisfaction is paramount to us, and we strive for a transparent and hassle-free refund process. Please take a moment to read our Refund Policy carefully.
1. Eligibility for Refund
- We offer refunds under the following circumstances:
- Product or service not delivered: If you haven't received the ordered product or service, you are eligible for a full refund.
- Damaged or defective product/service: If the product or service you received is damaged or defective, please contact us for a refund or replacement.
- Dissatisfaction: If you're not satisfied with our product or service, we offer a refund within 2 to 3 working days of the purchase date.
2. How to Request a Refund
To request a refund, please contact our customer support team at info@witsali.com with the following details:
- Your name
- Order number
- Reason for the refund request
- Any supporting documentation (photos, videos, etc., for damaged or defective products)
Our team will review your request and respond within 2 to 3 business days.
3. Refund Process
- If your refund request is approved, the refund will be processed via the original payment method.
- Refunds typically take 2 to 3 business days to reflect in your account, depending on your payment provider's policies.
- If your refund is not received within the specified time frame, please contact your payment provider directly.
4. Non-Refundable Items
Certain products or services may not be eligible for refunds, such as downloadable digital content or services that have already been rendered. Any exceptions will be clearly stated on the product or service description page.
5. Canceling Subscriptions
- If you have subscribed to our services, you can cancel your subscription at any time.
- Cancellation will stop future billing, but no refunds will be issued for previous subscription periods.
6. Contact Us
If you have any questions about our Refund Policy, please reach out to us at info@witsali.com.
7. Policy Changes
We reserve the right to modify or update our Refund Policy at any time. Changes will be posted on this page with an updated effective date.
By using our products or services, you agree to this Refund Policy.
8. Witsali's Refund Policy
Witsali may issue refunds to customers in accordance with its refund policy, which includes situations such as defective designs, legal requirements, avoiding disputes, or fraudulent orders.
A design is considered "Defective" if both the customer and designer agree it is defective or if it is subject to a third-party claim of infringement. In such cases, refunds will be processed as per our policy.
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